What a palava
Wednesday, August 23, 2017 at 13:28 Breaking news.
Shortly before I went on holiday I posted an update concerning my dispute with Indigo, the parking management company.
Having rejected my initial appeal against an undeserved fine, the original penalty of £60 had jumped to £175 after Indigo instructed a debt collection agency to get involved.
I was narked because I had informed Indigo that I had taken the matter up with POPLA, the independent appeals body, and the least they could do - or so I thought - was wait for that process to run its course.
Also, two weeks after registering my appeal with POPLA (which they acknowledged via email), I had a bizarre conversation with one of their staff who advised me they had no record of my appeal. Instead I was asked to resubmit it.
I didn't, as it happens, because it was a day or two before I went on holiday and I was too busy. Despite that I have now received an email that reads:
Dear Simon Clark
Thank you for submitting your parking charge Appeal to POPLA.
An Appeal has been opened with the reference xxxx.
Indigo Solutions have told us they do not wish to contest the Appeal. This means that your Appeal is successful and you do not need to pay the parking charge.
Yours sincerely
POPLA Team
Thank you, POPLA team. All's well that ends well. But what a palava.
Reader Comments (3)
"Solutions". The dead giveaway of the incompetent company.
" and you do not need to pay the parking charge."
So drinks are on you tonight ? See you down The Ruptured Duck later , then.
On a serious note, it is the unnecessary-ness of such 'palavers' that annoys me the most. Why do the right hands of such bodies seem incapable of knowing what it's own left hands are doing?
Surely in order to instruct a debt collection agency they would need a court order first?