What a palava
Wednesday, August 23, 2017 at 13:28
Simon Clark

Breaking news.

Shortly before I went on holiday I posted an update concerning my dispute with Indigo, the parking management company.

Having rejected my initial appeal against an undeserved fine, the original penalty of £60 had jumped to £175 after Indigo instructed a debt collection agency to get involved.

I was narked because I had informed Indigo that I had taken the matter up with POPLA, the independent appeals body, and the least they could do - or so I thought - was wait for that process to run its course.

Also, two weeks after registering my appeal with POPLA (which they acknowledged via email), I had a bizarre conversation with one of their staff who advised me they had no record of my appeal. Instead I was asked to resubmit it.

I didn't, as it happens, because it was a day or two before I went on holiday and I was too busy. Despite that I have now received an email that reads:

Dear Simon Clark

Thank you for submitting your parking charge Appeal to POPLA.

An Appeal has been opened with the reference xxxx.

Indigo Solutions have told us they do not wish to contest the Appeal. This means that your Appeal is successful and you do not need to pay the parking charge.

Yours sincerely

POPLA Team

Thank you, POPLA team. All's well that ends well. But what a palava.

Article originally appeared on Simon Clark (http://taking-liberties.squarespace.com/).
See website for complete article licensing information.